Privacy Policy
Last updated: October 2025
1. Who We Are
This Privacy Policy explains how DrClear House Clearance (“we”, “us”, or “our”) collects, uses, and protects your personal information.
Trading name: DrClear House Clearance
Address: 5 Churchfields Rd, Wednesbury WS10 9DX
Email: office@drclear.co.uk
Telephone: 07958 429 751
Data controller: Krzysztof Szczesny (Chris), trading as DrClear House Clearance
We are committed to handling your data responsibly, transparently, and in line with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).
2. Information We Collect
We may collect and process the following personal data:
- Contact details – name, email address, phone number, and any information you provide through our contact or quote forms.
- Service information – property address, preferred date, and details of items to be cleared.
- Technical data – IP address, browser type, device information, and site-usage data via Google Analytics.
- Transaction data – (if applicable in future) order details through WooCommerce listings.
We do not collect or store payment card information on our website.
3. How We Use Your Data
We use your information only when we have a lawful basis to do so:
| Purpose | Lawful Basis | Example |
|---|---|---|
| Responding to enquiries and quotes | Legitimate interests | To provide a quote or answer your question. |
| Delivering our clearance services | Contractual necessity | To perform a contract you’ve requested. |
| Improving website performance | Consent | Through analytics cookies you accept. |
| Legal compliance | Legal obligation | Keeping basic records for tax and insurance. |
4. Cookies and Analytics
We use Google Analytics to understand website traffic and improve user experience. Analytics cookies are set only after you provide consent via our cookie banner.
You can read more in our Cookie Policy and withdraw consent at any time through the cookie-preferences link in the footer.
Microsoft Clarity
We partner with Microsoft Clarity and Microsoft Advertising to better understand how visitors use and interact with our website.
Clarity captures anonymized behavioral metrics such as mouse movements, scrolls, page navigation, and engagement patterns. This helps us improve our website design, identify usability issues, and enhance user experience.
Data is collected through first- and third-party cookies and similar technologies. These allow us to see aggregated usage trends through heatmaps and session replays, without ever collecting personally identifiable information such as names, emails, or addresses.
The information gathered may also be used with Microsoft Advertising to measure campaign performance and optimize our online marketing.
You can learn more about how Microsoft collects and uses this data by visiting the Microsoft Privacy Statement.
5. Sharing Your Information
We never sell or rent your data.
We may share limited data with:
- Service partners such as disposal or recycling facilities (only when required for your clearance).
- Technology providers – Google Analytics (analytics data), our website host, and email service.
All partners are required to keep your data secure and use it only for the agreed purpose.
6. Data Retention
- Enquiry and quote records: 12 months from your last contact.
- Completed job records: 6 years (for insurance, tax, and legal obligations).
- Cookie/analytics data: retained per your consent preferences or until deleted from your browser.
7. International Transfers
Some technology providers (e.g., Google LLC) store data outside the UK. Transfers are safeguarded under the UK’s approved Standard Contractual Clauses or other appropriate protections.
8. Your Rights
You have the right to:
- Access a copy of the personal data we hold about you.
- Request correction or deletion of your data.
- Restrict or object to our processing.
- Withdraw consent for analytics cookies at any time.
- Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
To exercise your rights, contact office@drclear.co.uk.
9. Data Security
Our website uses HTTPS encryption. Personal data is stored securely with limited staff access. Email correspondence is protected with password-secured systems.
10. Children’s Privacy
Our services are not directed to children, and we do not knowingly collect personal data from anyone under 16.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect legal or operational changes. The most recent version will always be available on our website.
Contact us
If you have any questions about this Privacy Policy or your personal data, please email office@drclear.co.uk.
DrClear House Clearance – Respectful Clearances. Responsible Recycling. Local and Licensed.
