1. Who We Are
Our website address is: https://drclear.co.uk.
DrClear is a waste clearance service provider. As a self-employed entity, our registered address for service and contact details are listed in the footer of this website.
2. “Recognised Legitimate Interests” (DUAA 2025)
Under the Data (Use and Access) Act 2025, we process your data based on Recognised Legitimate Interests, specifically:
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Crime Prevention: Reporting potential illegal fly-tipping or hazardous waste mismanagement to the Environment Agency.
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Public Safety: Ensuring clearances involving hoarding, biohazards, or probate assets are documented for health, safety, and legal audit trails.
3. Data Collection & Technical Processes
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Contact Forms: When you submit an inquiry via Fluent Forms, we collect your name, email, and property details. We retain this for 2 years for customer service purposes unless a contract is entered into.
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Cookies: If you visit our site, we set temporary cookies to determine browser compatibility. If you use our booking portal, cookies save your preferences for 1 year.
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Embedded Content: This site includes the Environment Agency Waste Carrier Widget and Google Maps. Embedded content from other websites behaves as if the visitor has visited the other website and may collect data or use tracking.
4. Your 2025 Statutory Rights
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The “Stop the Clock” Rule: If you submit a Subject Access Request (SAR), we may pause the statutory 30-day response timer if we require clarification to locate the requested information.
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Right to Human Intervention: We use automated tools for initial volume estimation. You have the right to request a manual review of any automated quote by a human member of the DrClear team.
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Data Portability: You can request an exported file of the personal data we hold about you.
5. Data Retention & Sharing
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Retention: We keep contact form entries for 2 years and waste transfer notes/invoices for 7 years to comply with UK tax and environmental laws.
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Sharing: We do not sell your data. We only share data with the Environment Agency (regulatory compliance) or Barclays Insurance (in the event of a claim).